Associate Analyst @ Wipro

Job Description

 Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs   AreaMortgage Application Processing RoleAssociate Analyst BandAA Required Experience0-2 Years of overall experience, Essential Hiring Skills:

Good understanding of the UK mortgage market with experience of handling mortgage applications

Experience in the validation of customer data and documentation with history of correctly identifying AML, CDD and fraud concerns

Experience of working within a high paced environment, managing high volumes with prioritisation skills ensuring KPIs and SLAs are adhered to

Ability to work collaboratively with the onshore teams through effective communication skills

Strong attention to detail, utilising your knowledge and support tools to progress mortgage applications correctly

Strong verbal and written communication skills to ensure a smooth experience for Brokers and customers

Have a proactive and professional approach to drive a right first-time outcome for the customer

Ability to support and develop team colleagues by training and collaboration across the team

Compliance with monthly quality checks ensuring accuracy on cases worked

Understanding of UK legislation

Very strong interpretation and articulation skills

Excellent Keyboard skills and should be familiar with working on a laptop

Strong typing skills with a minimum of 45 words per minute

100% shift adherence and demonstrate flexibility to work in shifts

      Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills:

Mortgage( DM).

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Voice - Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Mumbai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   aml articulate process compliance technical support mortgage project management operations management team management photoshop instructional design quality check process management e-learning team leading illustrator flash sla management itil