Customer Success Analyst
- Simba Technologies
- 2 - 4 years
- Hyderabad
- 3 months ago
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Job Description
Job Description
Shift timings - 5.30 pm to 2.30 am
Work mode - Work from office (Hyderabad location)
Responsibilities
- Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
- Update customer health information when applicable based on negotiation and discussions with the customer
- Create renewal offers/quotes based on contract information, customer usage, and company direction
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
- Negotiate contract terms and pricing with guidance from relevant internal departments and management
- Maintain and update account information in CRM
- Refer potential opportunities for expansion to our Sales team
- Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
- Gain a basic knowledge of insightsoftware solutions to better communicate value with customers
Competencies
- To perform the job successfully, an individual should demonstrate the following competencies:
- Drive & Discipline - ability to focus and work hard to achieve the right results.
- Customer Focus - Enthusiastic about making clients successful.
- Integrity - high ethical standards and doing the right thing even when others aren t looking.
- Mental agility - a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
- Detail-orientation - be thorough and consistently deliver high-quality work
Qualifications
Qualifications
2 to 4 years experience in Renewals Management or Account Management in the software industry
- Knowledge of CRM systems, preferably Salesforce: The Customer C
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: Simba TechnologiesLocation(s): Hyderabad+ View Contact
Keyskills: Basic Usage Sales Senior Analyst Focus Account management Management Forecasting CRM Salesforce
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