Customer Experience Executive
- Rentomojo
- 0 - 2 years
- Bengaluru
- 1 month ago
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Job Description
- ROLE: Executive Customer Experience
- LOCATION: Bengaluru
- NUMBER OF DIRECT REPORTEES: Individual contributor role
- REPORTS TO: Supervisor/TL Customer Experience
- Handling customer queries (Outbound calls).
- Handling customers queries (Chat support).
- Reminding / connecting with customers to collect invoice due amount.
- Coordinating with internal departments to prioritize resolution of customer queries.
- Handling social media escalations.
- Reaching out to detractors to understand their concerns.
- Supporting to enhance overall NPS/C-Sat.
- Responding to customers reaching out via email.
- Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelors Degree, Post Graduate Diploma, Professional Degree (in any field).
- Punctual and motivated.
- Excellent verbal and written communications skills.
- English & Hindi fluency required (at least Upper-Intermediate level).
- Freshers and experienced candidates can apply (Experience will be preferred over freshers).
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: FreshersContact Details:
Company: RentomojoLocation(s): Bengaluru
Keyskills: Supervisor Outbound Senior Executive Social media Customer handling Customer experience CSAT Individual Contributor Customer Experience Executive
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RentoMojo was founded by IIT-M alums and serial entrepreneurs who worked out of almost every major city in India in the last five years. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle. Re...
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