Member of 24x7 Cloud Network Operations Centre
Working on escalated/production issues and providing solutionadhering to the SLA
Guide L2 engineers & work alongside for troubleshooting
Take ownership of customer issues reported and see problemsthrough to resolution
Research, diagnose, troubleshoot and identify solutions toresolve customer issues
Should be knowledgeable in Server Administration (Windows/Linux)
Preferred Skills:
Strong hands-on knowledge of setting up production, stagingand dev environments on AWS
Should be knowledgeable in ServerAdministration (Windows and/or Linux)
Strong SQL/Windows administration experience preferablywith certification
Strong Database administration experience preferablywith certification
Web server configuration, fine tuning andmanagement
AWS Cloud certifications - Professional level
Experience working on Cloud computing, DevOps,CI/CD
Guiding juniors to perform their roleeffectively
Excellent oral and written communicationskills
Intermediate++ - Windows & Linux
Customer interaction experience
Strong networking knowledge (LAN/WAN, IPaddressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
Experience working on Scripting languages
Exposure to Automation, DevOps
Experience working on ticketing system
Familiar with ITIL processes
Should be flexible to work in rotationalshifts
Keyskills: SQL continuous integration wan ci/cd database administration devops linux microsoft windows server administration lan aws cloud computing ip addressing
Cloud Kinetics is a premier provider of digital solutions. We enable enterprises, service providers, and ISVs to drive their business objectives with minimal dependence on infrastructure elements. We offer unique platform-driven services aimed towards accelerating customers’ business tran...