Client Relationship Management || 99acres || Noida
- Info Edge
- 1 - 4 years
- Noida, Gurugram
- 27 days ago
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Job Description
As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads.
Job Description:
- Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage
- Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call
- Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience
- Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer
- Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle
Job Location: Work from office (Noida Sec-132)
Required Skills:
- Minimum of 1 year of experience in a similar role
- Strong communication and interpersonal skills to manage relationships with high-net-worth individuals
- Excellent organizational and time management skills
- Ability to work collaboratively with internal teams and external stakeholders
- Good analytical and problem-solving skills to pre-empt and resolve customer issues
- Experience in the real estate industry is preferred but not mandatory.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: Info EdgeLocation(s): Noida, Gurugram
Keyskills: Client Relationship Client Management Upsell Post Sales Support Cross Selling Relationship Management Client Servicing Client Retention Renewals HNI Client Handling Client Handling
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