Development and Operations Engineer
- Trimble
- 3 - 5 years
- Chennai
- 1 month ago
- Email to a friend
- Report this job
Job Description
- Respond to customer inquiries via email, casework, and chats.
- Identify, troubleshoot, document, follow up and resolve internal customer inquiries in a timely manner.
- Advanced troubleshooting of supported services.
- Coordination with the Trimble Cloud Core Platform L1-L4 colleagues from around the world in a customer support 24/7 follow-the-sun model.
- Incident response management and escalation to Service teams (SRE & Software Engineering) when needed for reaching resolution. All while providing timely and accurate information to the affected parties.
- Ensure individual and team SLA s/KPI s are maintained and on track.
- Collaborate in documenting our organization s processes mapped on our Application portfolio.
- Participate in cross-functional Project/Program execution related to long & short-term initiatives associated with the Cloud Core Platform s Change Management focus on Supportability attributes
- Exemplifies strong teamwork & collaboration, fostering a positive team & inclusive culture.
- Applicant should be fully fluent in written & spoken English
- 3-5 yrs experience in an information technology support environment or other customer-facing information technology role.
- Operating in Linux/Windows Server, IT customer support software (e.g. Jira Service Management Cloud, ServiceNow, Zendesk, Freshservice), a collaboration platform (e.g. G-Suite, Office 365).
- Demonstrated customer-focused, troubleshooting, analytical abilities, and creative problem-solving.
- Ability to attend meetings outside normal working hours as teams are global.
- Motivated in a fast-paced environment with work volume fluctuation, being required a high degree of organization with a focus on detail to achieve success in the position.
- Public cloud infrastructure platform (e.g. AWS, Azure, GCP, Oracle)
- Cloud Logging platform (e.g. Sumologic, Splunk)
- Cloud Observability platform(e.g. Datadog, Grafana, NewRelic)
- Experience with API Management platforms (e.g. Mulesoft, Postman, Insomnia)
- Experience with Password management systems (e.g. LastPass, 1Password)
- Knowledge of status page systems (e.g. Statuscast)
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: TrimbleLocation(s): Chennai
Keyskills: Service management Change management Linux Analytical Cloud Customer support Windows Oracle Information technology Logistics
Similar positions
Trimble
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose-bui...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in