Executives
- EXL
- 2 - 3 years
- Pune
- 2 months ago
- Email to a friend
- Report this job
Job Description
Skills
Skill
P&C Insurance Payment Services Claims Management
Minimum Qualification
Graduate
Certification
No data available
Job Description
Key Responsibilities:
Technical Skills
- Ensure that the process transactions are processed as per Desktop procedures.
- Ensure that the assigned targets are met in accordance with SLA and Internal standards.
- Create and review Excel based trackers, review bills and claims, contacting claim handler.
- Review and research correct claim number to attached documents.
- File Copy pull documents from various claim systems and share with adjusters.
- Manage complex claims processing functions, including process, and bill review.
- Utilize related systems and technology proficiently to streamline processes.
- Evaluate the impact of new releases, procedures, and suggestions.
- Identify and address system errors, program malfunctions, workflow inefficiencies, or processing improvements by liaising with team leaders or supervisors.
- Assist quality auditors as required and undertake additional responsibilities as assigned.
- Communicate with handler for any clarification/authorization, if required
Technical Skills
- Good computer navigation skills
- Good keyboarding speed (25 W.P.M.)
- Good knowledge of the complete MS Office suite specially Excel
Process Specific Skills
- Knowledge of US P&C insurance
- Knowledge of US P&C claims
Soft skills (Minimum)
- Communication skills (English) Should be able to speak, read, interpret business documents & write business emails.
- Escalate issues if required.
- Teamwork/ Managing Self / Adaptability
- Ability to work successfully in a production driven environment.
- Adaptability to change.
- Ability to work on routine/standardized transactions
Soft Skills (Desired)
- Self-disciplined and result oriented.
- Ability to multitask.
- Ability to work effectively as part of a team.
- Open to work extra time as per business requirements.
Graduation or diploma from a college or university with a minimum of fifteen (15) years of education
- Minimum Eighteen months of work experience in a related field is required.
- Experience in BPO US P&C Insurance industry.
- Experience in BPO specifically in US P&C Claims
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: MIS ExecutiveEmployement Type: Full timeContact Details:
Company: EXLLocation(s): Pune+ View Contact
Keyskills: Executives
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