Executives
- EXL
- 1 - 5 years
- Noida, Gurugram
- 2 months ago
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Job Description
Group Insurance
Sub Group Insurance
Organization Insurance Life & Annuities
LOB Back Office
SBU Operations
Country India
City Noida
Center Noida-SEZ BPO Solutions
Skills
Skill
Customer Care Executive Excel Analitical Billing
Minimum Qualification
Graduate
Certification
No data available
Job Description
- Reviewing documents to determine type of request(s) and process them as per set guidelines
- Requests involve Premiums and Loan payments, Administration of EFT policies and administration of direct bill policies as well as changing premium modes and billing features on policies. .
- Verifying the sender, process transactions in admin systems and send confirmation letter to the policy owner. These communications could be through email or letters using predefined templates
- Contribute to individual quality and productivity goals by meeting processing targets focused on turnaround time expectations
- Promote a positive customer service mindset to surpass the expectations of customers through continuous improvement
- Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment
- Active participation in ongoing development of self
- Continue to build additional knowledge and understanding of the clients business
- Perform other duties as needed.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: MIS ExecutiveEmployement Type: Full timeContact Details:
Company: EXLLocation(s): Noida, Gurugram+ View Contact
Keyskills: Executives
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