Global Customer Support Professional @ AIS business solution

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Global Customer Support Professional

AIS business solution
0 - 5 years
Noida, Gurugram
8 months ago
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Job Description

This is a full-time on-site role for a Global Customer Support located in Vadodara.

Respond to customer inquiries and provide assistance through various channels such as phone, email, or chat.

Address customer concerns, resolve problems, and ensure customer satisfaction.

Handle customer complaints professionally and escalate issues when necessary.

Communicate effectively with customers, colleagues, and other departments within the organization.

Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context.

SUPERVISORY RESPONSIBILITIES:

This position does not have any supervisory responsibilities.

LANGUAGE REQUIREMENTS

Required English Ability Level Business Fluent Required Hindi Ability Level Business Fluent

QUALIFICATIONS:

Ability to resolve customer complaints and maintain customer satisfaction.

Excellent written and verbal communication skills in English.

Customer Service and Customer Experience skills for American customers desirable.

Ability to work in a night shift.

Knowledge of customer service principles.

Great attention to detail.

Ability to multitask and manage time effectively.

Experience in a related field is desired.

Any Bachelors / Master s degree

LANGUAGE SKILLS:

Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.

MATHEMATICAL SKILLS:

Ability to choose the right mathematical methods or formulas to solve a problem. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals quickly and correctly.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATION:

Candidates with quality related certification/licenses will be preferred.

Job Classification

Industry: Financial Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Retention - Non Voice
Employement Type: Full time

Contact Details:

Company: AIS business solution
Location(s): Noida, Gurugram

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Keyskills: Office automation Quality improvement Customer satisfaction Back office Customer support Staff augmentation Customer service Customer complaints Analytics Automotive

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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AIS business solution

AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their busin...

Global Customer Support Professional @ AIS business solution

Home > Non Voice