Info Edge is Hiring For Talent Advisor(Voice Process) || Noida
- Info Edge
- 0 - 2 years
- Noida, Gurugram
- 2 months ago
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Job Description
Job Description :
We are seeking proactive and detail-oriented Talent Advisors to join our team. The role involves engaging with candidates, verifying their information, and contributing to process quality and efficiency through strong communication and organizational skills.
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Key Responsibilities.
1: Candidate Interaction and Verification
- Conduct 80-100 calls daily to:
- Verify candidate details such as experience, skills, and contact information.
- Perform basic resume screening to understand qualifications and job role suitability.
- Accurately document all updates in the system to maintain data integrity.
2: Profile Screening and Skill Mapping
- Identify candidate roles and skills through detailed discussions.
3: Quality/QC
- Ensure data accuracy and completeness for all candidate profiles.
- Cross-check candidate details against system requirements.
- Provide insights on patterns or discrepancies identified during verification.
4: SOS Management
- Address candidates and client queries and concerns promptly.
- Resolve issues or escalate SOS (Special Outreach Support) cases to the appropriate team.
- Maintain a professional and empathetic tone during sensitive interactions.
5: Expression of Interest (EOI)
- Ensure timely responses to EOI submissions to keep candidates engaged.
- Collaborate with the recruitment team to provide regular updates on EOI responses.
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Requirements
- Education: Bachelors degree in any field (Mandatory).
- Experience: 0-1 years in recruitment, customer service, or related fields.
- Skills:
- Strong verbal and written communication.
- Ability to manage high call volumes efficiently.
- Good organizational and time-management skills.
- Proficiency in basic Excel and computer applications.
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Perks and Benefits
- Hybrid working model (3 days office, 2 days work from home).
- Flexible working hours to maintain work-life balance.
- Weekends off (Saturday & Sunday).
- Opportunities for skill development and career growth.
If you are passionate about engaging with people, ensuring quality, and contributing to impactful hiring processes, we would love to hear from you!
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Info EdgeLocation(s): Noida, Gurugram
Keyskills: Customer Service Client Management Talent Sourcing
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