Mac Support/jamf/mdm || Immediate Joiner || Thane, Mumbai
- Teleperformance
- 1 - 6 years
- Mumbai
- 25 days ago
- Email to a friend
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Job Description
Purpose of Position:
Providing first call resolution and actively manage activities surrounding the resolution of IT issue calls to ensure minimal business impact..
Key Skills/Responsibilities:
Provide first call resolution or facilitate resolution to end users by engaging the appropriate parties.
- Technology supported by the help desk, including Windows machines, O365, Azure, and other Microsoft tools.
- Troubleshoot issues related to MAC and VPN sessions on Windows & Macintosh Platform.
- Facilitate escalation for unresolved issues approaching or surpassing the allowable service level.
- Collect and consolidate required information from reporting parties into ticketing system.
- Performs other related duties and assignments as required and as assigned by supervisor or manager.
Job Duties:
- Provide first call resolution.
- Escalation of the more complicated issues to the higher level;
- Be a true team member in Teleperformance focused in the success of the company;
- Interaction with other departments in order to improve and or maximize the projects(s) results;
- Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);
- Take an active role in the development of the departments strategic and plans as required by department leadership;
- Communicate to leadership any known infractions of these Corporate Policies and procedures immediately;
- May perform other duties as requested not specifically addressed in this document.
Technical Skills:
- Knowledge in software related to JAMF, Azure, Service Now etc. would be beneficial
- Understanding of Hardware and Software installation and configuration.
- Experience using and troubleshooting MS Office.
- Knowledge of Microsoft operating systems.
Qualifications
- Graduation from a recognized university is must (preferred but not required)
- Must be proficient in communication
- Fresher or Experienced Candidate with technical inclination is must
- Proficient with Microsoft Office tools
- Should have knowledge about Windows & Macintosh Operating System
- Must have exceptional verbal and customer service skills as Voice Process
- Must have excellent writing skills
- Must have the ability to multi-task and prioritize
- Must be able to perform duties with minimal supervision
- Experience on Service Now/ Active Directory and/or Citrix is preferred
- Must have typing speed of at least 25 words per minute with 80% accuracy.
- Should be able to work in 24/7 working environment with rotational Week Offs
- B2 English Preferred
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: FreshersContact Details:
Company: Teleperformance (TP)Location(s): Mumbai
Keyskills: Cisco Vpn Jamf Mac Support Mac
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Teleperformance
Teleperformance (TP) Teleperformance is a multinational company founded in 1978 with headquarters in France. They provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication.
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