Operations Director
- AIS business solution
- 18 - 20 years
- Noida, Gurugram
- 7 months ago
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Job Description
Service Delivery Excellence: Drive service delivery excellence by ensuring that team operations meet or exceed service level agreements (SLAs) and performance targets. Oversee the end-to-end management of bankruptcy cases, including filings, negotiations, and client communications.
Client Relationship Management: Build and nurture strong client relationships, acting as the primary point of contact, addressing client concerns, and ensuring client satisfaction.
Operational Efficiency and Productivity: Improve operational efficiency and productivity by optimizing processes, reducing turnaround times, and streamlining workflows.
Cost Optimization: Develop and manage budgets, control operational costs, and identify opportunities for cost reduction without compromising service quality.
Quality Assurance and Compliance: Establish and maintain quality assurance processes to ensure that services comply with industry regulations and consistently deliver high-quality results.
Performance Metrics and Reporting: Define and monitor key performance indicators (KPIs) to assess operational performance, create performance reports, and make data-driven decisions.
Team Leadership and Development: Lead, coach, and mentor teams, fostering a culture of collaboration, professional growth, and high-performance standards.
Process Improvement and Automation: Identify opportunities for process improvement and automation to enhance efficiency, reduce manual work, and increase accuracy.
Regulatory Compliance and Audits: Ensure adherence to industry regulations, manage compliance audits, and maintain records to meet regulatory requirements.
Innovation and Technology Adoption: Drive innovation in operations by exploring and implementing emerging technologies and best practices to stay competitive in the outsourcing industry.
Customer Satisfaction and Retention: Implement practices that consistently exceed client expectations, maintain high levels of customer satisfaction, and promote long-term client relationships.
Environmental and Social Responsibility: Promote sustainable and socially responsible business practices within operations, aligning with corporate values and industry trends.
Conflict Resolution and Issue Handling: Address and resolve team-related issues and conflicts promptly, ensuring a positive working environment and client satisfaction.
Change Management and Scalability: Lead and support changes related to process scalability, new technology adoption, or expansion initiatives to accommodate growing business needs.
Cross-Functional Collaboration and Communication: Foster effective communication and collaboration among various departments and levels within the organization to ensure seamless service delivery.
Security and Data Privacy: Ensure the security and privacy of client data by implementing robust data protection measures and staying compliant with data privacy regulations.
Market Research and Analysis: Stay informed about industry trends, market dynamics, and competitor strategies to identify growth opportunities and challenges.
Internal Interfaces: For Example Business Stakeholders, Recruitment Team, Hiring Managers, Management, HOD, Admin Team, Employees, IT Team
External Interfaces: For Example Vendors, Candidates, Consultants, Vendors, Colleges, Institutions
SUPERVISORY RESPONSIBILITIES:
This position has supervisory responsibilities.
LANGUAGE REQUIREMENTS
Required English Ability Level Business Fluent Required Hindi Ability Level Business Fluent
QUALIFICATIONS:
Leadership: Strong leadership skills to guide and motivate teams, set goals, and foster a positive work environment.
Strategic Thinking: The ability to think strategically, plan for the long term, and make decisions that align with the organization s goals.
Adaptability: The capacity to adapt to changing circumstances and embrace new technologies, methodologies, and industry trends.
Resilience: The ability to handle pressure, recover from setbacks, and remain focused on objectives.
Communication Skills: Effective communication, both in conveying ideas and listening to teams and stakeholders.
Problem-Solving: Strong problem-solving skills to identify and address complex operational issues.
Empathy: The capacity to understand and relate to the needs and concerns of teams and clients.
Integrity: High ethical standards and integrity to maintain trust and uphold values.
Innovation: A willingness to promote and embrace innovative practices within operations.
Customer Focus: Dedication to meeting and exceeding customer expectations, as clients are often central to operations.
Team Building: The ability to build and lead high-performing teams and encourage professional growth.
Flexibility: The capacity to adapt to changing circumstances and manage unexpected challenges.
Time Management: Effective time management skills to handle multiple responsibilities and prioritize tasks.
Risk Management: Skills to identify and mitigate operational risks.
Conflict Resolution: The ability to handle conflicts, whether they are internal or client related.
Results-Driven: A focus on achieving goals and driving operational excellence.
Cross-Functional Collaboration: The capacity to collaborate and communicate effectively across different departments.
Detail-Oriented: Attention to detail to ensure quality control and minimize errors.
Cultural Sensitivity: The ability to work effectively with diverse teams, clients, and stakeholders.
Self-Motivation: A strong sense of self-motivation, dedication to the organization s success, and a passion for the work.
Bachelors/ master s degree (in Commerce/Law/Business administration)
Financial / Legal / Accounting / Banking / Insurance / Computer application/Project management/Lean/Six Sigma
LANGUAGE SKILLS:
Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.
MATHEMATICAL SKILLS:
Ability to choose the right mathematical methods or formulas to solve a problem. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals quickly and correctly.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Good to have Lean Six sigma
Job Classification
Industry: Financial ServicesFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: AIS business solutionLocation(s): Noida, Gurugram+ View Contact
Keyskills: Business administration Change management Manager Quality Assurance Project management Commerce Manager Quality Control Risk management Analytics Automotive Recruitment
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AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their busin...
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