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Operations Executive - Telecalling @ Info Edge

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 Operations Executive - Telecalling

Job Description

We are seeking a proactive and detail-oriented Telecaller Operations to join our team. The role involves handling inbound and outbound calls, coordinating operational tasks, supporting customer queries, and ensuring seamless service delivery. The ideal candidate should possess excellent communication skills, strong organizational ability, and a customer-first mindset. Key Responsibilities: 1.Make outbound calls to clients/customers for coordination, updates, and follow-ups related to operational activities 2.Maintain accurate records of customer interactions, feedback, and updates in the CRM system. 3. Follow up with clients for documents, payments, or other operational requirements. 4. Adhere to quality standards and call scripts while maintaining a professional tone

Key Skills & Requirements:
  • Strong verbal communication in English/Hindi.
  • Basic computer knowledge MS Excel, Email, CRM tools
  • Ability to multitask, prioritize, and manage time effectively
  • High level of accuracy and attention to detail

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Info Edge
Location(s): Noida, Gurugram

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Keyskills:   client handling backend operations inbound customer management customer service verbal communication outbound calling coordination excel b2c b2b operations outbound calling operational activities english hindi telecalling computer knowledge communication skills crm

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Info Edge

Criteo (NASDAQ: CRTO) is the global commerce media company that enables marketers and media owners to drive better commerce outcomes. Its industry leading Commerce Media Platform connects thousands of marketers and media owners to deliver richer consumer experiences from product discovery to purchas...