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Mega Walk-IN drive (Day shift) || Customer Service || InfoEdge @ Info Edge

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 Mega Walk-IN drive (Day shift) || Customer Service || InfoEdge

Job Description

Key Responsibilities:

  • Manage inbound calls and address queries from B2B recruiters in a professional and courteous manner.
  • Provide clear, accurate information about our services and resolve issues promptly.
  • Maintain and update call logs, customer records, and issue resolution details in the system.
  • Ensure a positive experience for every caller by maintaining a high standard of service.
  • Follow up with recruiters to ensure their queries have been resolved satisfactorily.

Requirements:

  • Excellent communication skills in [English/Hindi/].
  • Prior experience in telecalling, customer support, or a interest in similar role is an advantage.
  • Ability to handle calls efficiently and multitask when required.
  • Basic computer knowledge and familiarity with CRM or call management tools.
  • Strong listening skills and a customer-first attitude.

Job Classification

Industry: Internet (E-Commerce)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Contract

Contact Details:

Company: Info Edge
Location(s): Noida, Gurugram

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Keyskills:   Inbound Process Client Servicing Voice Process Voice Support Customer Handling Communication Skills Customer Support Customer Service Customer Management graduate fresher Client Relationship Interpersonal Skills

 Fraud Alert to job seekers!

₹ 1.75-2 Lacs P.A

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Info Edge

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