Partner engagement Desk specialist
- Avalara
- 3 - 7 years
- Pune
- 6 months ago
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Job Description
What Your Responsibilities Will Be
- Partner Programme Expertise:
- Become an expert on Avalaras partner programme, understanding its structure, benefits, and requirements and educate partners.
- Expertise with partner portal (PRM) and Salesforce (CRM).
- Responsible for adherence to programme policy, guidelines, processes.
- Partner Portal Navigation:
- Assist partners in navigating our partner portal.
- Troubleshoot any portal-related issues and escalate technical problems.
- You provide general account management support to partners (commissions, contract, account provisioning).
- Responsiveness:
- Responsiveness to partner inquiries and requests with accuracy.
- Engage with partners to gather feedback and identify opportunities for improvement.
- Help facilitate responses from teams on partner requests/inquiries.
- Assessment requests to identify critical or blocking issues which are addressed quickly.
- Communication:
- Project manage partner-related tickets/requests routed to the Avalara teams and coordinate with stakeholders.
- Build relationships with stakeholders across the Avalara organisation.
- Facilitate communication between partners and teams to address partner inquiries.
- Documentation and Reporting:
- Maintain accurate records of partner interactions, issues, and resolutions.
- Create reports and insights on partner feedback and requirements.
- Provide updates to teams.
- Train and Support:
- Develop training materials and resources to help partners.
- Offer ongoing support to partners as they navigate compliance-related challenges.
What Youll Need to be Successful
- Bachelors degree in business, marketing, or a related field.
- Expertise with a customer-facing, in a technology or software company.
- Project management skills.
- Expertise with Partner Relationship Management (PRM), Customer Relationship Management (CRM), and issue tracking applications.
- Salesforce and Jira working knowledge.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Marketing & CommunicationRole Category: Corporate CommunicationRole: Channel Partner / Client RelationsEmployement Type: Full timeContact Details:
Company: AvalaraLocation(s): Pune
Keyskills: Compliance Project management Diversity and Inclusion Wellness Account management Strategic alliances JIRA Salesforce CRM Tax returns CRM
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