NSDM @ Team Computers

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NSDM

Team Computers
2 - 4 years
Delhi, NCR
3 months ago
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Job Description

To make sure that IT services are delivered effectively and efficiently. The Service Operation process includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.

Ensuring that targets agreed with internal/external vendors are aligned with SLA and SLR targets.

Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence.

Ensuring that service performance reviews are scheduled, carried out with customers regularly and documented, with agreed actions progressed.

Reviewing service scope, SLAs, OLAs and other agreements on a regular basis, ideally at least annually.

Managing customer complaints including their recording, management, escalation (where necessary) and resolution.

Measuring, recording, analyzing and improving customer satisfaction .

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

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Company: Team Computers
Location(s): Delhi, NCR

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Keyskills: IT services Customer satisfaction Customer service Customer complaints Management Operations SLAS

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Designation / Expected Role

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Team Computers

Team Computers Pvt. Ltd. Team Computers Pvt. Ltd. Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country. At Team, we look at ourselves as a bridge between the wo...

NSDM @ Team Computers

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NSDM

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