Level 3 Network Engineer
- HTC Global Services
- 7 - 12 years
- Hyderabad
- 25 days ago
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Job Description
- Requires expertise in 24x7 monitoring, problem resolution and optimization of LAN, WAN and Unified Communications.
- Act as a single point of contact for the management and administration of the Network Center of Excellence, while collaborating with clients and 3 rd parties to meet and exceed performance standards.
- Lead 24x7 monitoring of Network LAN, WAN and Unified Communications for availability, utilization, performance, and capacity.
- Collaborate closely with the Client and 3rd Parties in the Client vendor ecosystem to promptly resolve incidents and service requests.
- Drive root cause analysis and implement comprehensive Problem Management solutions.
- Manage and maintain in-scope equipment for specified Client Service Locations and data centers.
- Act as the primary point of contact for the management and administration of the Network Center of Excellence.
- Proactively provide the Client with advanced optimization and tuning recommendations.
- Coordinate with the Client and its 3rd parties for example Hardware/Software suppliers, carriers, service providers to exceed Performance Standards.
- Document known errors and maintain a comprehensive Known Error Database.
- Support advanced Network protocols, including the provision of Virtual Local Area Networks and Access Control Lists for security and performance.
- Oversee WAN connectivity contracts for all sites.
- Provide expert hands-on support/access to the Service Provider or 3rd-party resources within Client-provided facilities.
- Support, manage, and operate advanced protocols following the Client Policies.
- Monitor, analyze and optimize network bandwidth, traffic patterns and device capacities to ensure efficient performance and accommodate future growth.
- SolarWinds and other Network monitoring tools.
- Expertise in Aryaka SDWAN / ISP Circuit Management.
- Understanding of Routers, Switches, Palo Alto Networks PA Series and Panorama, F5 BIG-IP, Aruba Instant and SolarWinds
- Familiarity with FortiNAC Network Access, VPN Solutions and Bandwidth Management.
- Proficient in leading and troubleshooting complex network architectures.
- Advanced knowledge of network protocols and security measures.
- Experience with advanced network monitoring tools.
- Relevant certifications in network technologies for example Cisco, Palo Alto, F5 and Aruba is preferred.
- Ability to work in a 24x7 on-call rotation.
- Experience in working with 3rd party vendors.
- Familiarity with ITIL processes.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network Manager / AdministratorEmployement Type: Full timeContact Details:
Company: HTC Global ServicesLocation(s): Hyderabad
Keyskills: Root cause analysis Monitoring tools Networking protocols Networking VPN Network monitoring Problem management Troubleshooting cisco Unified communications
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HTC Global Services
HTC Global Services (India) Pvt. Ltd.Established in 1990, HTC is a leading global IT Solutions and Business Process Outsourcing (BPO) provider with headquarters in Troy, Michigan. HTC is a mid-sized IT company with over 6000 qualified and experienced professionals. HTC has a strong client base ...
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