Jira Service Management Administrator
- HTC Global Services
- 3 - 8 years
- Hyderabad
- 2 months ago
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Job Description
We are looking for a Jira Service Management Administrator with an experience of 3+ years administering Jira Service Management in a cloud environment.
Requirements:
- Strong command of JQL and AQL, along with experience in scripting languages for example Python, JavaScript, Groovy or PowerShell.
- Demonstrated experience with Jira Software, Confluence, Opsgenie, Status page, Bitbucket and Atlassian Guard.
- Proven ability to work with REST APIs and connect Atlassian Cloud to enterprise systems such as Entra ID, Salesforce, SAP, SolarWinds or ServiceNow.
- Skilled in managing advanced permission schemes, issue security, custom fields, screen schemes and global automation.
- Sound understanding of ITSM practices including incident, problem, change, service request and knowledge management.
- Experience in supporting Agile teams and managing Jira Software projects with boards, sprints, and Epics.
- Prior involvement in the merger, cleanup or migration of multiple Atlassian Cloud sites.
- Familiarity with configuration item modeling and the use of asset management as a lightweight CMDB.
- Experience with enforcing compliance controls audit logging and secure access to sensitive data in Atlassian Cloud.
- Basic understanding of portal customization and user interface optimization for intuitive service desk experiences.
- Familiarity with Insight reports, Jira analytics or exporting data for Power BI/Tableau use.
- Ability to create internal documentation and training for Jira users and team leads.
- Relevant ACP-120 (Jira Administration), ACP-420 (JSM Project Administration) or similar.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: HTC Global ServicesLocation(s): Hyderabad+ View Contact
Keyskills: Automation SAP Javascript Agile Asset management JIRA Analytics Python Salesforce Auditing
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HTC Global Services
HTC Global Services (India) Pvt. Ltd.Established in 1990, HTC is a leading global IT Solutions and Business Process Outsourcing (BPO) provider with headquarters in Troy, Michigan. HTC is a mid-sized IT company with over 6000 qualified and experienced professionals. HTC has a strong client base ...
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