Dear Aspirants,Greeting from Sonata Software!We are hiring for MS Dynamics Partner Technical Advisor for one of our support projects for below Positions, Please find the below details & share your update resume/CV to sr********u@so************e.comRole: MS Dynamics 365 F&O Technical Support Engineer/ConsultantExperience :- 10+ Years Relevant
Work location: - Hyderabad / Bangalore (Hybrid Model)
Shift:- Rotational Shifts Mandate
Qualification:- B.Tech/BE, M.Tech/ME, M.Sc (Computer/IT), MBA, MCA, B.Sc (Computers)Key Responsibilities:
Provide technical & SME coaching for Delivery Partner (DP) Engineers/Advocates
Capability to provide technical leadership in a specific product or business process area.
Diagnose and resolve complex hardware, software, or connectivity problems
Unblock, provide assistance to address problems upto L3 level and solve complex customer technical/functional issues and serve as a point of contact to the Support to assist in resolving cases.
Case management duties (incoming inspection, escalations, tech reviews/triage, wellness, reduced "time to" measures)
Contribute to Supportability activities (case analysis and case pattern recognition, deflection initiatives, and other Supportability improvements working w/SPM, Service TA, PG)
As a technical/program SME, collaborate with all stakeholders to identify and recommend technical/program process and tool opportunities, leading with innovation within their scope and prioritizing needs when beyond.
Provide Frontline Technical or Sales Operations Oversight to DP
Participate in DP weekly business reviews
Participate in Product Group Triages (coordinated with Engineer TAs and Service TAs)Monitor system performance and troubleshooting system issues
Prepare and maintain documentation of system configurations, troubleshooting guides, and standard operating proceduresExperience & Expertise areas is Mandatory
MS Dynamics 365 F&O TECH Partner Technical Advisor (PTA)
Troubleshooting and Support: Proficiency in diagnosing and resolving technical issues, performing root cause analysis, and providing effective technical support to end-users.
Expert and in-depth knowledge in Dynamics 365 F&O Functionality Overview with experience in implementation
Expert and in-depth knowledge in Azure cloud services, LCS and SQL Queries
Strong Development Skills (X++, .NET)
Strong experience in Customization and Configuration
Strong knowledge Data Migration and Power Platform Integration
Good experience with Security and Role-based Access ControlRegards,
Sravan Raju Vyasa (SRV)
Sonata Software Limited
Keyskills: Integration Dynamics Technical Support Application Support Troubleshooting D365 Ticketing Configuration Customization Software Support Production Support SQL
SONATA SOFTWARE LIMITED Sonata Software, headquartered in Bangalore, India, is a leading IT consulting and services company. Sonata's customers are located across the US, Europe, Middle East and the Asia-Pacific region. Its portfolio of services includes IT Consulting, Product Engineering Servic...