French Service Desk
- Cognizant
- 3 - 4 years
- Bengaluru
- 1 month ago
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Job Description
Job Description - Bangalore
Job Title:
Service Desk- French support ( French speaking resource)
1. Job Summary highlight project details/what is exciting about the role :
Proficient in French
Manage regional resources and Team Leads assigned to Field Services Delivery
Plan Resource Training Plans.
Work closely with our Third Party Partner Network and manage service provided and relationships.
Understanding of Desk side Support Management duties and process
Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
Strong JP and Vendor Relationship Management
Project Management of your work stream
Strong understanding and skills in SLA, KPI Management
Review with the Delivery Managers and other internal departments
Periodic reviews with JP and Vendors
Review and approve vendor invoices for payment
Ensure Management of Full Time or Dispatch Engineers at various locations in the region via documented process to our Delivery and Partners.
Taking ownership of issues through to resolution on all appropriate requests
o Stage Build and Image systems with standard client image (aka eCore).
o Complete special projects as requested by Customer.
o Provides technical training to more junior employees.
o Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
o Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices.
2. Key Responsibilities list what the person will be doing on a day to day basis:
% of time
Manage regional resources and Team Leads assigned to Field Services Delivery
Plan Resource Training Plans.
Work closely with our Third Party Partner Network and manage service provided and relationships.
Understanding of Desk side Support Management duties and process
Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
Strong JP and Vendor Relationship Management
Project Management of your work stream
Strong understanding and skills in SLA, KPI Management
Review with the Delivery Managers and other internal departments
Periodic reviews with JP and Vendors
Review and approve vendor invoices for payment
Ensure Management of Full Time or Dispatch Engineers at various locations in the region via documented process to our Delivery and Partners.
Taking ownership of issues through to resolution on all appropriate requests
o Stage Build and Image systems with standard client image (aka eCore).
o Complete special projects as requested by Customer.
o Provides technical training to more junior employees.
o Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
o Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices.
3. Job Requirements
As per the 2006 Age Discrimination Act please do not specify number of years experience. Use words like Extensive, Strong, Good, Fair
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Bengaluru
Keyskills: project management sla data collection job description configuration management service request service desk fix technical training vendor relationship management imac itil processes manufacturing kpi monitoring breakers incident support management french itil
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