Service Delivery Manager - Prabhadevi (365 Days) Branch
- Indusind Bank
- 3 - 8 years
- Mumbai
- 26 days ago
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Job Description
Branch Location : Prabhadevi (365 Days) Branch
Interview Date : Tuesday 27th May 2025 from 10:30 AM to 4 PM
Role Details:
- Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner.
- Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs.
- Operation- Performing requisite operation activities in branches
Overall Job Description
Services
- Providing Seamless, Fast, Easy and Transparent services to clients on the Bank
- Onboarding of new clients through welcome calling
- Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels
- Ensuring requests and queries of clients are resolved within defined TAT
- Reducing complaint instance, and ensuring resolution of issues within defined TAT
- Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients
- Managing client servicing at the branch lobby and ensuring maximum client satisfaction
Sales
- Acquisition of new clients to the bank, and family accounts of existing clients
- Engagement with customers to increase cross selling and reduce attrition of customers
- Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD
Operations
- Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank)
- Authorization & audit checks for all operation transactions
- Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.
Desired Candidate profile : Graduate/Post Graduate.
2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector.
Age : below 32 years
Desired Behavioral / Functional Traits
- Proficient in English & local language with strong communication skills
- Service attitude & Customer centric approach
- Natural empathy and a positive attitude towards every situation
- Comfortable in leveraging client relationship to achieve sales targets
- Process oriented with in depth knowledge on operations processes
- Presentable with pleasing and attractive personality.
Interested candidates can walk-in to below mentioned address for an interview.
IndusInd Bank Limited, Ground Floor, Marathe Udyog Bhavan, Next to Skoda Showroom, Appa Saheb Marathe Marg, Mumbai - 400 025.
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Walk-insContact Details:
Company: Indusind BankLocation(s): Mumbai
Keyskills: Welcome Desk Cash Handling Authorizer Teller Operations Authorization Service Delivery Service Delivery Management Cashier Activities Teller Customer Service Delivery Personal Banking
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Indusind Bank
IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.
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