Senior Manager, Managed Services
- Avalara
- 7 - 11 years
- Pune
- 2 months ago
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Job Description
What Youll Do
We are looking for a Senior Manager to lead the Property Tax Managed Services India Team. The Senior Manager will be responsible for defining strategic objectives, ensuring operational efficiency, and managing hiring and resource allocation. This role requires a focus on innovation, process improvement, and alignment with Avalara s global priorities.
What Your Responsibilities Will Be
- Provide strategic leadership to the Property Tax teams in India, ensuring alignment with organizational goals.
- Oversee the performance and scalability of teams, ensuring deadlines and SLAs are consistently met.
- Handle hiring, workforce planning, and resource allocation to optimize team capacity.
- Drive innovation by identifying and implementing process improvements, including automation initiatives.
- Act as the primary liaison with Avalara Property Tax leadership, representing the Managed Services function in strategic discussions.
- Foster collaboration between teams to ensure seamless service delivery.
- Mentor managers and foster a high-performance, innovative team culture.
What Youll Need to be Successful evant Work Experience
10+ years of leadership experience in property tax, compliance operations, with a focus on strategic oversight and resource planning.
Qualifications - Bachelor s degree in accounting, finance, or related field required; Master s degree preferred.
- Expertise in strategic planning, resource management, and operational scalability.
- Proven ability to implement process improvements and drive efficiency.
- Strong understanding of jurisdictional requirements in property tax compliance.
- Familiarity with SaaS-based solutions or large-scale tax operations.
- Experience leading cross-functional teams and driving collaborative initiatives.
Must-Have :
- Strong communication and stakeholder management skills.
- Adaptability, problem-solving capabilities, and initiative.
- Ability to mentor and lead diverse teams in a fast-paced environment.
- Experience working with global teams and aligning operations with strategic objectives.
- Ability to identify potential compliance risks and implement controls to mitigate them.
- Ability to work effectively with cross-functional teams, including product, engineering, and customer success, to drive shared goals.
Good-to-Have :
- Experience with Product based company.
- Experience with SaaS based solutions.
How Well Take Care of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversit y
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Learn more about our benefits by region here: Avalara North America
What You Need To Know About Avalara
We re Avalara. We re defining the relationship between tax and tech.
We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business
.
Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We ve been different from day one. Join us, and your career will be too.
We re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
evant Work Experience 10+ years of leadership experience in property tax, compliance operations, with a focus on strategic oversight and resource planning.
Qualifications - Bachelor s degree in accounting, finance, or related field required; Master s degree preferred.
- Expertise in strategic planning, resource management, and operational scalability.
- Proven ability to implement process improvements and drive efficiency.
- Strong understanding of jurisdictional requirements in property tax compliance.
- Familiarity with SaaS-based solutions or large-scale tax operations.
- Experience leading cross-functional teams and driving collaborative initiatives.
Must-Have :
- Strong communication and stakeholder management skills.
- Adaptability, problem-solving capabilities, and initiative.
- Ability to mentor and lead diverse teams in a fast-paced environment.
- Experience working with global teams and aligning operations with strategic objectives.
- Ability to identify potential compliance risks and implement controls to mitigate them.
- Ability to work effectively with cross-functional teams, including product, engineering, and customer success, to drive shared goals.
Good-to-Have :
- Experience with Product based company.
- Experience with SaaS based solutions.
- Provide strategic leadership to the Property Tax teams in India, ensuring alignment with organizational goals.
- Oversee the performance and scalability of teams, ensuring deadlines and SLAs are consistently met.
- Handle hiring, workforce planning, and resource allocation to optimize team capacity.
- Drive innovation by identifying and implementing process improvements, including automation initiatives.
- Act as the primary liaison with Avalara Property Tax leadership, representing the Managed Services function in strategic discussions.
- Foster collaboration between teams to ensure seamless service delivery.
- Mentor managers and foster a high-performance, innovative team culture.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery - OtherEmployement Type: Full timeContact Details:
Company: AvalaraLocation(s): Pune+ View Contact
Keyskills: Automation Managed services Process improvement Workforce planning Resource allocation Strategic planning Resource management Stakeholder management Operations
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