Strong Interpersonal Skills such as Communication Skills, Active Listening Skills, and Customer Orientation Skills.
Education: Graduate (any stream),preferably with a knowledge of Computer Science a related field
Must-haves
Proficient in English (oral and written)
Active listener with excellent communication skills.
Prioritize Calls/Emails according to Urgency and Importance
Added advantage
Experience working with US Clients
Outstanding organizational and multitasking abilities
Sound judgment and critical thinking
Ability to work well under pressure.
Assess situation and prioritize calls.
Coordinate schedules in the most effective manner
Exhibits ability to think creatively and analytically.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full time
Contact Details:
Company: IT By DesignLocation(s): Mohali, Chandigarh