Senior Specialist Trainer (V&A Trainer & Process Trainer)
- US Healthcare BPO
- 4 - 9 years
- Bengaluru
- 25 days ago
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Job Description
Job description
Role: Senior Specialist Trainer (V&A Trainer) & (Process Trainer)
Immediate Joiners
Experience: 5+ years (2 years International Voice Process Mandatory for V&A)
(1 years International Voice Process Mandatory for Process trainer)
Location: Bangalore
Sifts: Night (US Process)
Mandatory Skills
Training Delivery
- Expert Competency Level in facilitation and delivering training
- Expert in managing classes
Training Needs Analysis
- Should be an expert in interpreting and assessing training and development needs of individual
and teams to develop appropriate and effective training strategies to bridge identified gaps.
Training Design & Development
- Should be knowledgeable on ADDIE and 6Ds of Breakthrough learning in ensuring effective
training delivery while achieving business objectives.
Analytical and Problem Solving Skill
- Able to establish structure and procedures to protect classified information.
- Ability to make administrative and procedural decisions and judgments.
- Ability to determine problems, to problem solve and recommend solutions. To seek out better
methods of training classes to operate.
Coaching and Performance Management
- Ability to diagnose performance gaps and identify the training needs of a team of trainers.
- Ability to prepare coaching and development plan to help the team of trainers improve their
performance.
Documentation and Administrative Skill
- Able to participate during training, orientation and awareness programs such as QISMS, DPA, and
the relevant company policies and standards.
- Able to report information security related incidents without any delay to the right authority. -
Example: All information-related incidents, losses, weaknesses and software/hardware
malfunctions, breaches of confidentiality.
- Able to establish, implement and continuously improve the quality information security policies
assigned to him / her.
- Conducts RCA and recommends solutions
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Process TrainerEmployement Type: Full timeContact Details:
Company: US Healthcare BPOLocation(s): Bengaluru
Keyskills: Communication Skills Presentation Skills Process Training International Voice Process International BPO Accent Training Bpo Training Soft Skills Training VNA Voice And Accent Training
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