Service Desk Engineer (Andheri)
- Team Computers
- 1 - 5 years
- Mumbai
- 1 month ago
- Email to a friend
- Report this job
Job Description
We have excellent opening for the position of IT Technical Service Desk (Andheri)
Qualification: Any graduate
Experience: 2 to 6 Yrs
Job Location: Mumbai (Andheri - Chakala)
JD as follows
- Creating tickets, monitoring mails, keeping follow up for every ticket till the closure.
- Escalating and routing the tickets to the next level team with the proper support metrics.
- Ensure that all Calls/ Emails/ Tickets are resolved/ completed within SLA.
- Monitored and executed all end user calls related to IT Services.
- All mails to be read thoroughly and replied to all the concerned in case of escalation.
- Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.
- Coordinating with engineer, as well as with user for the update of the call.
Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue. - Taking the user acknowledgement before closing the ticket ID.
- Check and generate the Daily call report, Monthly call report
- Interacting and escalate issue with senior and follow end to end resolution.
- All mails to be read thoroughly & replied to all the concerned in case of escalation.
- Coordinate and manage relationships with vendors that provide hardware, network and other support.
- Maintaining hardware and software Inventory and follow all IT documentation process
- Knowledge and work close with service desk & ticketing software tools like remedy, footprint.
About Company
Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa.
Founded in 1987 by Ranjan Chopra, an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades.
With a turnover of 3000+ Cr, having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years.
If you are interested in this opening please send your updated resume with following details on ra********e@te**********s.com
Experience
Current CTC
Expected CTC
Notice Period
Thanks & Regard,
Rahul Bhole
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: Team ComputersLocation(s): Mumbai
Keyskills: Ticketing Tools SLA IT Helpdesk IT Service Desk Service Desk
Similar positions
Team Computers
Team Computers Pvt. Ltd. Team Computers Pvt. Ltd. Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country. At Team, we look at ourselves as a bridge between the wo...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in