Technical Writer
- MoEngage
- 4 - 6 years
- Bengaluru
- 4 months ago
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Job Description
Responsibilities
- Write technical content for complex software products.
- Collaborate with different teams such as Product Management, Quality Assurance, Development, Product Design to understand new features, enhancements, use cases, and issues in the product.
- Understand documentation requirements and customer needs, estimate documentation efforts, plan releases, and communicate work updates to stakeholders proactively.
- Prepare, edit, publish, and maintain documentation for product releases.
- Research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs.
- Organize existing documents, identify documentation gaps, improve documentation quality, and drive new projects.
- Build relationships with customer-facing teams (Sales, Support, and Success team) and use their feedback to drive simplicity and usability of documentation.
- Develop content that addresses complex problems, drives user engagement, and decreases support tickets.
- Manage multiple priorities in a fast-paced, ever-changing environment with less supervision.
- Follow the established style guide and templates to ensure consistency.
- Adhere to the defined documentation process and work with a team of writers.
Requirements
- 4 to 6 years of experience in technical writing.
- BE (Computer Science, Electronics and Communication), B.Sc. (Computer Science), BCA, MCA, or related degree.
- Experience of documenting web services technologies, APIs, SaaS applications, enterprise-class client/server software, IDEs, or SDKs with the ability to read code.
- Working knowledge of:
- Documentation tools (such as Zendesk, Confluence)
- Image-editing tools (such as Snagit)
- Video-editing tools (such as Camtasia)
- Project management tools (such as Jira)
- HTML and markdown
- Style Guide (such as MSTP)
- Understanding of documentation types such as user guides, release notes, API references, SDK documentation, knowledge base articles, and other resources.
- Good planning, organizational, interpersonal, and communication (verbal and written) skills.
- Excellent editing skills with attention to detail.
- Strong analytical and problem-solving skills.
- Ability to make progress with less-than-complete information.
Job Classification
Industry: Advertising & MarketingFunctional Area / Department: Content, Editorial & JournalismRole Category: Content Management (Print / Online / Electronic)Role: Technical Content DeveloperEmployement Type: Full timeContact Details:
Company: MoEngage Location(s): Bengaluru+ View Contact
Keyskills: Product management Manager Quality Assurance Technical writing Project management HTML SDK Asset management JIRA Analytics
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