Support Executive
- Upsidelms
- 1 - 3 years
- Noida, Gurugram
- 1 month ago
- Email to a friend
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Job Description
Job Description for Support Executive Role:
We are looking for a Support Executive with experience in Learning Management Systems (LMS) to join our customer support team. As a Support Executive, you will play a crucial role in providing exceptional support and assistance to our clients using our LMS platform.
Responsibilities:
- Responding to customer inquiries and technical issues related to the Learning Management System (LMS) via phone, and email, in a timely and professional manner.
- Diagnosing and troubleshooting LMS-related problems, identifying the root cause, and providing effective solutions to customers.
- Assisting customers with LMS configuration, setup, and user management, including account creation, enrollment, and course assignments.
- Guiding customers on how to effectively use the LMS features, such as course content uploading, creating assessments, and generating reports.
- Collaborating with the technical team to escalate complex technical issues and follow up on the resolution with the customer.
- Documenting and maintaining records of customer interactions, issues, and resolutions in the support ticketing system.
- Monitoring the performance and availability of the LMS platform and taking necessary actions to ensure smooth operations.
- Identifying recurring issues and providing feedback to the product development team to improve the LMS functionality and user experience.
- Conducting remote training sessions for customers to enhance their understanding of the LMS features and functionalities.
- Ensuring high levels of customer satisfaction by delivering exceptional customer service and support.
Requirements:
- Proven work experience as a Support Executive or in a similar customer-facing role with experience in supporting Learning Management Systems (LMS).
- Strong aptitude and understanding of Learning Management Systems, e-learning technologies, and related industry standards.
- Excellent communication skills with the ability to articulate technical concepts to non-technical customers effectively.
- Problem-solving skills and the ability to troubleshoot and resolve technical issues independently.
- Strong organizational skills with attention to detail to maintain accurate customer records and track support requests.
- Customer-centric approach with a passion for providing exceptional support and ensuring customer satisfaction.
- Familiarity with various Learning Management System platforms and their functionalities is a plus.
- Bachelor's degree or equivalent experience in a related field is preferred.
Job Classification
Industry: E-Learning / EdTechFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: UpsidelmsLocation(s): Noida, Gurugram
Keyskills: Communication Skills LMS Written Communication Verbal Communication Learning Management System Email Support Customer Support Customer Service Product Support Email Writing Interpersonal Skills
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Upsidelms
About the company:- Invince (formerly UpsideLMS) enables organizations to unlock their talent potential, paving the way for them to emerge as invincible leaders in their own domains. We are a leading learn-tech provider empowering organizations of all sizes to develop smarter workforce and automat...
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