Site Reliability Engineer-L3
- Cloud Kinetics
- 4 - 9 years
- Chennai
- 2 months ago
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Job Description
We are looking for a skilled TechOps Lead to manage and maintain our OTT platforms technical
Operation. The ideal candidate will have experience in Application Support, Content Delivery
Networks, Logging & Triaging, and Cloud-based technologies. You will be responsible for ensuring high availability, scalability, and performance of our platform. You will be responsible for triaging issues and finding issues using trend analysis.
Role & Responsibilities:
- Must be aware of end to end incident handling.
- Monitor, identify, and respond to incidents promptly to minimize business impact.
- Prioritize, classify, and escalate incidents based on severity and urgency.
- Coordinate and facilitate communication between stakeholders during incidents.
- Perform root cause analysis and implement preventive measures.
- Document incidents, resolutions, and generate performance reports.
- Provide Technical support by handling and consulting on BAU, Incidents for respective applications.
- Act as an escalation point for user issues and requests and from L1/L2 support.
- Report issues to senior management.
- Define, document, and maintain SLAs, technical documentation, and knowledge bases to support platform.
- Monitor application performance, identifying areas for improvement.
- Build and maintain effective and productive relationships with stakeholders in business, development, product, and third-party system providers.
- Facilitate coordination across L1/L2 and L3/engineering Teams to investigate and resolve ongoing platform or application issues impacting business.
- Candidate will have to work in shifts as part of Rota covering 24*7.
- In event of major outage or issues we may ask for flexibility to help provide appropriate cover.
- Weekend on-call coverage needs to be provided on rotational/need basis.
- Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution. Understand and improve applications and plan for faster MTTD, MTTR, and auto healing
Preferred candidate profile:
- 4 to 7 years in Application Support/SRE or a related field.
- Should have experience with any API monitoring tool (Experience with Datadog and Cora Logix is ideal)
- Knowledge of CDNs ( Akamai, Cloudflare etc.) and cloud-based technologies ( AWS,GCP, etc.)
- Comfortable with large scale production systems, configurations management, load balancing & distributed systems.
- Must be strong in backend development (80%) with some frontend experience (20% )
- Experience with troubleshooting tools and techniques for FE,BE, API etc.
- Familiar with job scheduling tools: cron and experience with application monitoring tools.
- Knowledge of web services ( SOAP based and RESTful Web services )
- Prior experience in L2/L3 support.
- Well versed with anyone of the Scripting language ( Shell, Python etc. )
- Strong Problem-Solving Skills and attention to detail
Should you be interested please share the updated copy of resume on Jy***********t@cl***********s.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DevOpsRole: Site Reliability EngineerEmployement Type: Full timeContact Details:
Company: Cloud KineticsLocation(s): Chennai
Keyskills: Application Performance Monitoring Log Analysis Coralogix latency Application Monitoring Datadog Monitoring Tools Performance Monitoring uptime
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Cloud Kinetics
Cloud Kinetics is a premier provider of digital solutions. We enable enterprises, service providers, and ISVs to drive their business objectives with minimal dependence on infrastructure elements. We offer unique platform-driven services aimed towards accelerating customers’ business tran...
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