Technical support engineer
- Dozee
- 3 - 5 years
- Bengaluru
- 2 months ago
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Job Description
Role Overview :
Dozee is seeking a skilled Technical Support Specialist to join our Technical support team. This role involves assisting field teams with troubleshooting and resolving technical issues (hardwar and software) from a remote location. The ideal candidate will leverage diagnostic tools, software systems, and strong problem-solving abilities to identify and resolve technical issues quickly and effectively. If you have a passion for technology, enjoy solving complex problems, and have strong communication skills, this is the role for you!
Responsibilities
- Provide remote assistance to field teams to diagnose and troubleshoot hardware issues with Dozee devices.
- Use various diagnostic tools and software including but not limited to Graphana, Postmen etc. to remotely assess issues
- Work to quickly identify the root cause of and provide effective solutions or guide field teams in implementing temporary fixes until proper resolution can be made.
- Collaborate with on-field teams, engineering, and product teams to escalate complex issues and work towards long-term solutions.
- Maintain accurate and detailed logs of technical issues, troubleshooting steps, resolutions, and communication with field teams.
- Provide clear and concise instructions to field staff and customers, ensuring they understand the troubleshooting process and solutions.
- Stay up to date with product updates, troubleshooting techniques, and relevant hardware knowledge to ensure effective support.
- Provide insights on recurring issues and suggest improvements to enhance the product s reliability and the efficiency of the support process.
Requirement
- Experience : 3-5 years of experience in technical support or troubleshooting hardware-related issues.
- Education : Degree or diploma in Electronics, Computer Science, Engineering, or related field.
- Proficient in using diagnostic tools for hardware issue resolution.
- Basic coding knowledge to assist in troubleshooting processes.
- Experience working with APIs for data generation and integration.
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills, with the ability to engage effectively with field teams and customers especially in remote environments.
- Committed to delivering high-quality support to both customers and internal teams.
- Proven ability to thrive in a collaborative, remote team environment and manage tasks in a fast-paced, high-pressure setting.
- Work Preferences :Open to working 6 days a week in 9-hour shifts within the time window of 9:00 AM to 10:00 PM and comfortable with working from the office five days a week.
- Preferred Skills:
- Experience with medical or healthcare technology.
- Familiarity with Dozee s products or similar healthcare monitoring devices.
- Knowledge of software systems for ticket management and issue tracking.
- Experience with troubleshooting network-related issues
Job Classification
Industry: Medical Devices & EquipmentFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: DozeeLocation(s): Bengaluru+ View Contact
Keyskills: Automation Coding Analytical Consulting Manager Technology Business excellence Healthcare Technical support Analytics
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Dozee
Dozee is Indias 1st AI-based contactless Remote Patient Monitoring (RPM) Early Warning System (EWS) for continuous patient monitoring with a mission to develop deploy intelligent technologies, solutions, and networks to provide a continuum of care, early warning systems, and responses to save lives.
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