Vice President - Operations
- AIS business solution
- 20 - 22 years
- Noida, Gurugram
- 7 months ago
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Job Description
Business Direction Responsible for the overall direction, coordination, and evaluation of the teams under management. Understands and demonstrates core values and Leadership Principles. Carries out supervisory and management responsibilities in accordance with the organization s policies and procedures.
Actively seeks to understand core business values and initiatives and translates those into everyday CS practices. Works with the COO to determine strategy to achieve overall site goals. Shapes the direction of the team, keeps them focused and motivated to deliver the right results.
Decision Making -Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision making. Understands how to position the organization for success.
Problem Solving Effectively applies best practices to all strategic decisions. Solves complex customer service issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality. Maximizes resources for the greater good of the organization.
Process Improvements Maintains a complete and thorough understanding of technical systems used in day-to-day operations. Implements change or develop new processes as necessary to provide the ability to better service multiple work types. Continually measures and evaluates all work processes using Kaizen, Lean, DMAIC, and other improvement methods.
Effective Communication Demonstrates ability to influence, manage, and present ideas via clear written and oral communication. Demonstrates emotional maturity and grace under pressure in all communications. Builds positive productive relationships with many stakeholders and partners around the world.
Adaptability Overcomes time zone and geographic distance to drive cross-functional initiatives and ensure compliance with business policies. Deals with the complexity of multiple lines of business and regions.
SUPERVISORY RESPONSIBILITIES:
This position has supervisory responsibilities.
LANGUAGE REQUIREMENTS
Required English Ability Level Business Fluent Required Hindi Ability Level Business Fluent
QUALIFICATIONS: Experience with managing operations across locations, with 20+ years of experience, (15+ years in leadership roles.) Extensive US Market exposure is
Leadership: Strong leadership skills to guide and motivate teams, set goals, and foster a positive work environment.
Strategic Thinking: The ability to think strategically, plan for the long term, and make decisions that align with the organization s goals.
Communication Skills: Effective communication, both in conveying ideas and listening to teams and stakeholders.
Problem-Solving: Strong problem-solving skills to and address complex operational issues. Empathy: The capacity to understand and relate to the needs and concerns of teams and clients. Integrity: High ethical standards and integrity to trust and uphold values. Innovation: A willingness to promote and embrace innovative practices within operations. Conflict Resolution: The ability to handle conflicts, whether they are or client related. Results-Driven: A focus on achieving goals and driving operational excellence. Detail-Oriented: Attention to detail to ensure quality control and minimize errors. Cultural Sensitivity: The ability to work effectively with diverse teams, clients, and stakeholders.
Self-Motivated: A strong sense of self-motivation, dedication to the organization s success, and a passion for the work. Any Bachelors/ master s degree Financial / Legal / Accounting / Banking / Insurance / Computer application/Project management/BFSI
SKILLS: Leadership, Integrity, Conflict Resolution, Innovation, Adaptability, Technology Implementation, and strategic thinking.
LANGUAGE SKILLS:
Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.
MATHEMATICAL SKILLS:
Ability to choose the right mathematical methods or formulas to solve a problem. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals quickly and correctly.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Job Classification
Industry: Financial ServicesFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: AIS business solutionLocation(s): Noida, Gurugram+ View Contact
Keyskills: PMP Operational excellence Kaizen Bfsi Project management Back office Customer service Manager Quality Control Analytics Automotive
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AIS business solution
AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their busin...
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