Network Voice Admin
- Pes Hr Services
- 5 Positions
- 27 days ago
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Job Description
Min1-1.5 yrs.of experienceon Avaya voice Platform.
8*8 Rotational shifts
Monitoring and providing break fix services to DHL offices in Chennai.
Configuration of extension and Agent ID.
Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices.
Should know how to take trace.
Providing technical support to end user on Avaya and related queries.
Should be well experienced on Avaya IP phones installation, configuration, and troubleshooting.
Should be familiar with Avaya Phone configurationtechniques.
Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques.
Should have the knowledge on vector, VDN and announcement.
Should know the ACM ( Avaya Communication Manager) and Gateway function in detail.
Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident.
Hands on experienced on Avaya dialer techniques, Skype, Audio codeetc
Coordination with Malaysia and purge team( DHLITS team) forL2/L3support.
Monitoring of Trunk
Monitor of PRI lines(MTNL,BSNL, TATA,BSNL,MTNL, Reliance, Airtel etc.
Attending to monitor and breakdown calls of PRI/BRIleased line atL1level & follow up with service provider.
Work with internal & external stakeholders toaddressthe incident.
Familiar withservice deskticketing application.
Vendor management.
Managing end-to-end user queries related to Avaya and related device.
Reasonable English
Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift)
Ready to work 6 days week.
Readiness to work on week offs sometimes on need basis.
Avaya voice skills experience is a must.
Client interview to happen post which position shall be closed.
Candidate worked on call center environment will be right fit for the requirement.
Candidate from VIS network and AGC Company will be preferred.
contact:hidden_email/hidden_mobile
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: NetworkingFunctional Area: Not SpecifiedRole/Responsibilies: Network Voice AdminContact Details:
Company: PES HR ServicesLocation(s): Mira Bhayandar,
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Pes Hr Services
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