Sr. Engineer - Studio Operator - Technical Support Engineer @ Wind River

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Sr. Engineer - Studio Operator - Technical Support Engineer

Wind River
2 - 6 years
Bengaluru
3 months ago
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Job Description

Responsibilities

Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
In depth log debug and analysis
Support customer KPI s and SLA s
Software Upgrades and Patching
Emergency Recovery for outages reported by customers
Maintenance of customer lab environments
Mentor and train others in the organization
Document and develop technical content and solutions for knowledgebase

ABOUT YOU

Bachelor s degree in a technical field: Computer Science, Engineering, or similar
Experience working in an external customer facing technical support role
Experience troubleshooting complex technical issues
Excellent written and verbal communication skills in English
Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
Experience working with Linux
Ability to work in a dynamic, high pressure customer facing environment
Ability to manage and prioritize numerous customer issues simultaneously.

Additional Skills Considered a Plus

Experience with Docker and Kubernetes
Experience with ELK stack
Experience working with Telecommunication Providers
Experience with scripting: Ansible, Bash, Python

Benefits Package

Competitive Benefits Package
Birthday and Volunteer Time off
Private life, health and travel insurance
Flexible working hours
Employee Assistance program

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Wind River
Location(s): Bengaluru

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Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

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Please, check the file size and type.

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Wind River

Wind River is a global leader in delivering software for the intelligent edge. The companys technology has been powering the safest, most secure devices in the world since 1981 and is found in billions of products. Wind River offers a comprehensive portfolio, supported by world-class global professi...

Sr. Engineer - Studio Operator - Technical Support Engineer @ Wind River

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