Service Desk with French Language | Chennai
- Naukri
- 5 - 8 years
- Chennai
- 25 days ago
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Job Description
Job Summary
This role will provide customer friendly assistance to clients experiencing difficulty using IT products
The Service Desk Analyst will troubleshoot diagnose and resolve the issues Level 1 and 1.5 incidents Emails or any Tasks received and escalate issues as necessary.
Should be able to work for 24/7 Shifts
French Speaking resource
Responsibilities
A service desk engineers role is to help customers with IT issues. They are the first point of contact for English speaking customers answering the IT Service Desk telephone logging calls on the- Incident Management system and providing first line IT support to the users. They are also to evaluate each problem and escalate incidents to second- and third-line engineers were
appropriate.
Key Responsibilities
- Incident management and request fulfilment
- Answer the telephone and monitor the Service Desk Mails
- Diagnosing analysing troubleshooting and resolving IT problems
- Take ownership of first line support calls
- Gather all relevant data and log incidents onto the Service Desk Management Database with
- the relevant priority and correct categorisation
- Be prepared for 24/7 Support with rotational Shift
- Be prepared to work for Joiner Mover and leaver Process as an additional role
- Key measures & targets Resolve calls within SLAs
- Should be proficient in English
Certifications Required
certified C1 or C2 French Language in addition to English.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery - OtherEmployement Type: Full timeContact Details:
Company: Client of Naukri.comLocation(s): Chennai
Keyskills: French IT Service Desk Service Desk
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