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Lead-Service Management @ Allianz Services

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 Lead-Service Management

Job Description

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Job Title: Business Service manager
Key Accountabilities:
Service delivery management according to contractual obligations and customer expectations.
Plan, schedule, monitor and manage the design, implementation, testing, and building of Contact Center service solutions.
Track progress and review project tasks to ensure deadlines are met
Assess project issues and identify solutions to meet productivity, quality and customer goals
Sign-off service implementation upon finalization against agreed specifications (requirements, security, performance)
Organize handover to operations team as well as for business stakeholders.
Continuous service improvement. Streamline end-to-end processes and automating systems to improve efficiency.
Experience/ Skills/Qualifications:
Lead senior level relationships with customers and suppliers.
ITIL Foundation (good to have)
Project certifications as PMP, Prince (good to have)
Proficiency in managing ITSM tools, preferably ServiceNow
At least 5 years proven experience as project manager and service manager
In depth and proven experience in Telecommunications environment
Agile project delivery
Experience at working in a fast moving and changing environment
Ability to provide direction and work with virtual, international teams
Self-motivated and flexible with a can do attitude
Proficient English skills

Job Classification

Industry: Education / Training
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Problem Management
Employement Type: Full time

Contact Details:

Company: Allianz Services
Location(s): Kolkata

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Keyskills:   Service management PMP ITSM Agile Service delivery management Management Project delivery ITIL Monitoring Testing

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Allianz Services

Thriving with art and talent, Disha House is located in the busiest hub of Ahmedabad, i.e. CG Road. Disha Lifestyle is a pioneer in providing trendsetting textiles to its pan-India clientele. In our successful journey of more than 30 years, we have expanded our team of experts and are blooming with ...

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