Proven expertise in the day-to-day administration of the ServiceNow platform, including user management, instance configuration, and platform maintenance.
Proficiency in configuring and customizing ServiceNow modules, forms, workflows, and business rules to meet specific business requirements.
System Security & Access Control:
Strong understanding of ServiceNow security best practices, including role-based access control (RBAC), data encryption, and security incident management.
Ability to manage user roles, groups, and permissions, ensuring appropriate access to ServiceNow data and functionality.
Troubleshooting & Performance Optimization:
Experience in troubleshooting and resolving ServiceNow platform issues, including performance bottlenecks, workflow errors, and integration problems.
Ability to monitor system performance, identify areas for improvement, and implement optimization strategies to ensure platform stability and efficiency.
Updates & Upgrades:
Experience with planning and executing ServiceNow platform upgrades, including testing, validation, and deployment.
Ability to stay up-to-date with the latest ServiceNow releases and features, and implement new functionality to enhance platform capabilities.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Cloud System AdministrationEmployement Type: Contract