Technical Support Manager
- Convergeone India
- 5 - 10 years
- Hyderabad
- 2 months ago
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Job Description
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if its digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And were 100% passionate with designing, implementing, managing and supporting our customers every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
Overview Summary
The Operations Manager is responsible for supporting the governance and business operations of the C1 Services Organization. Includes oversight of Services Practices, Delivery, Finance, and Talent Management. Direct responsibility for governance, business planning and Practice Reporting. Works collaboratively with the Shared Services teams and the Sales teams to achieve C1 goals and objectives.
Required Qualifications
- 5+ years in Services, Operations and/or Business Operations Leadership
- Strong experience in designing and deploying metrics, KPIs and performance measures
- Experience in developing and implementing annual operational plans across portfolio and services teams
- Strong analytical capabilities
- Experience with services and infrastructure solutions (data center, cloud, enterprise networking, applications solutions and security)
- Strong presentation, oral and written communication skills
- Demonstrated success working in a team environment
Desired/Preferred Qualifications
- Ability to work across diverse functions and organization
Essential Functions
- Drives Services business operations including initiatives to govern professional services, managed services and practices, integration with regions, workforce planning, and productivity initiatives
- Develops and drives efficient governance process including financial and workforce performance, leading practice reviews with regional input, onboarding and contracting
- Drives operational performance in leadership team to ensuring effective budget setting and achievement including governance to monitor, track, and report on key initiatives. Leads governance of financial performance including initiatives to achieve operating plan
- Manages financial governance through the development and execution of the operating plan, sales and financial taxonomy, offering roadmap development, partner collaboration and communication process including approval of investments (workforce, assets, third party services) to ensure alignment to operating plan
- Collaborates with and support key C1 functions accomplish the role and ensure success of other key functions including, sales enablement, practice leaders, operations
- Exhibits leadership presence, natural team builder, mentorship and strategic thinking with execution bias
- Supports Services leadership in leading or facilitating initiatives to achieve business objectives (e.g., Portfolio business planning, Driving Forward, and other white space initiatives with Field and Services teams)
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Convergeone IndiaLocation(s): Hyderabad+ View Contact
Keyskills: Managed services PDF Networking Analytical Business planning Healthcare HTTP Operations Technical support Business operations
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