Senior Technical Consultant
- Orange Business
- 4 - 9 years
- Mumbai
- 2 months ago
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Job Description
Roles and Responsibilities
Maintain equipment based on SOP s and ensure immediate escalation to competent authority in order to ensure uptime
Technical Operational Role: Maintain Standard ( OEMs -Fortigate, Checkpoint ,Cisco) based on SOP s and ensure immediate escalation to competent authority in order to ensure uptimes
Technical Consultancy Role : Ability to handle Technical Consultant role for Global large scale projects on the above said OEM Security products and technology
Maintain equipment based on SOP s and ensure immediate escalation to competent authority in order to ensure uptime
Key Spoc
Key Spoc
- Critical Major Incident management
- Change Operation Project Management
- Patch Release Management
- Capacity Management
- Knowledge management (KEDB)
- Documentation, MIS and Reporting
- Getting resolution from Third parties, Vendors and suppliers for fault
- Effective handling of Technical Escalations
- Ensure Service Delivery as per agreed SOW / SLA
- Provide support to L3 for RFO/ RCA (Root cause analysis) and Preventive maintenance, Participate in assess Risk and Impact
- Take initiatives in learning, certifications evaluating new Networking Technology Tools
- Driving Technical Knowledge Transfers awareness session on best practices within team by proper training session Mentor Hand hold L1, JE Teams
- BE/ Diploma with required experience in Telecom
- Fortigate NSE-3 certified, CCSA
- 5-6 plus years of experience in NOC support services( relevant exp at least 4 years)
- Rich Hands-on experience of implementing of respective solutions OEM such as Fortigate, Checkpoint, Cisco, Juniper
- Good understanding of various firewalls, VPN s and security devices
- Experience in syslogs monitoring analysis
- Understanding of Routing Protocols
- Excellent NOC Troubleshooting, analyzing managing the critical Incidents, Problem tickets with out of the box thought process
- Experience in designing POA for complex Change/Project
- Good knowledge in preparing RFO, RCA s, documentation, Knowledge Bank
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: Orange BusinessLocation(s): Mumbai+ View Contact
Keyskills: Service delivery Telecom Ccsa Networking MIS Project management Incident management SOW Troubleshooting cisco
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Orange Business
Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.
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