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Crm Executive (health Insurance/tpa Helpdesk) @ Stenhouse Insurance

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 Crm Executive (health Insurance/tpa Helpdesk)

Job Description

Handling day-to-day servicing requirements of clients in a timely basis to ensure complete customer satisfaction
Effectively coordinating between client / insurers for any document collection / handover
Effectively coordinating with the TPA for daily service requirements
Ensuring that all operational requirements / processes are met as per Company defined TAT
Communicating with internal & external stakeholders as needed based on business requirements
Accountable for deliverables pertaining to the areas assigned and responsible for results.

Basic knowledge of insurance / insurance products (EB at the minimum)

Good communication skills

Good interpersonal skills

Proactive attitude for handling customer needs

Multi-tasking & prioritizing

Attention to detail

Time management

Willingness to learn

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Account / Relationship Management - Non Voice
Employement Type: Full time

Contact Details:

Company: Stenhouse Insurance
Location(s): Chennai

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Keyskills:   CRM TPA Helpdesk TPA client servicing

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Stenhouse Insurance

A Leading MNC Insurance Broking Company