Handling day-to-day servicing requirements of clients in a timely basis to ensure complete customer satisfaction
Effectively coordinating between client / insurers for any document collection / handover
Effectively coordinating with the TPA for daily service requirements
Ensuring that all operational requirements / processes are met as per Company defined TAT
Communicating with internal & external stakeholders as needed based on business requirements
Accountable for deliverables pertaining to the areas assigned and responsible for results.
Basic knowledge of insurance / insurance products (EB at the minimum)
Good communication skills
Good interpersonal skills
Proactive attitude for handling customer needs
Multi-tasking & prioritizing
Attention to detail
Time management
Willingness to learn
Keyskills: CRM TPA Helpdesk TPA client servicing