Associate - Order Management ( Non-Voice)
- Wipro
- 0 - 2 years
- Chennai
- 3 months ago
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Job Description
Role & responsibilities:
- order processing, Order id creation, transaction management.
- Motivating associates through effective management, career development and implementation of reporting mechanisms
- One on One Relationship management
- Analysis of reports including process dashboards
- Initiate appropriate action plans
- Handle customer complaints and provide resolution for escalated calls
- Aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
- Ensure that all company information which includes customer information are kept confidential and secured
- Demonstrate good business decisions, pro-active problem solving and relationship building
- Ability to go beyond the call of duty in times of business exigencies
- Continuous Improvement within the team
- Liaising with Operations and other support function
Preferred candidate profile:
- Proven domain experience
- Communication skills.
- Coordination & organizing skills
- Presentation skills
- Ability to multitask & work under pressure
- Technical proficiency in MS office products required (Excel, Word, Power Point etc.)
- Analytical skills
- 0-1 years with industry experience, preferably from Order management, or similar industry.
Hiring Parameters:
- Should have all the degree and marksheets in place
- Should have all the Government ID proofs such as PAN, Aadhar and Voter card.
- Should have experience certificate/Service letter/offer letter/pay slip in place.
- Should be comfortable with rotational night shit
- Should be staying within cab boundary of 25 kms.
Documents to carry:
- 2 copies of resume
- Aadhar or Voter ID
Interested candidates are welcome, please write HR-RAUSHAN ARA on the top of the resume for reference.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Procurement & Supply ChainRole Category: Procurement & Supply Chain - OtherRole: Procurement & Supply Chain - OtherEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Chennai
Keyskills: Communication Skills Excel Order Tracking Order Processing
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Wipro
Wipro Infrastructure Engineering is a cutting-edge industrial engineering business with expertise spanning Hydraulics, Industrial Automation, Aerospace, Water treatment, and Additive Manufacturing with more than 20 state-of-the-art manufacturing facilities across 4 continents
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