International Chat Support @ IntouchCX

Job Description

Greetings from IntouchCX!

IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer with over 25 years of experience. We provide innovative, value-driven customer service solutions across various industries, including Retail & Digital Commerce, Consumer Tech, Entertainment, Gaming & Media, Travel & Transportation, Health & Wellness, Financial Services & Fintech, and more.

Our focus is on creating dynamic environments for our team members and leveraging advanced technology to enhance customer experiences.

If you want to learn more about our story, you can visit our story page [here](https://www.intouchcx.com/differentiators/our-story).

Job Summary:

We are hiring experienced professionals for our International Chat Process Customer Support team. This is an excellent opportunity for individuals with at least 6 months of experience in a chat-based customer support role. Candidates must be ready for immediate joining and comfortable working in a dynamic, international work environment.

Job Opportunity: International Chat Support Executive

Key Benefits:

• Provident Fund (PF) & ESI / Health Insurance
• 2-Way Transportation (Pick-up & Drop)
• Performance-Based Incentive Plans
• 5 Working Days with 2 Weekly Offs( rotational)

Key Responsibilities:

• Respond to customer queries via live chat in a professional and timely manner
• Provide accurate information regarding products and services
• Efficiently resolve complaints and escalate complex issues as needed
• Manage up to 2 chats simultaneously
• Achieve individual KPIs, including response time, resolution rate, and customer satisfaction

Requirements:

• Excellent written communication skills in English
• Strong interpersonal and problem-solving abilities
• Ability to multitask and handle multiple chats effectively
• Willingness to work in rotational shifts (including night shifts)
• Typing speed of 30 to 35 WPM with at least 80% accuracy
• Preferred Candidates:
• Immediate joiners
• Experience with US, UK, or Australian customers
• Comfortable in a high-performance, target-driven work environment

Work Location - LIB, Kokapet.
Mode of Interview - Face to Face
Interested candidates should carry resume and hardy copy of Aadhar Card

Walk-in Details -

Walk-in Location - B16, Raheja Mindspace, 5th Floor, Back side of Inorbit Mall.
( https://maps.app.goo.gl/3kE8P4BkSqWiwLmXA )

Walk in Drive on 26th to 30th May,2025 Time : 10:00 AM to 2:00 PM

Concern Person Name: Mr. Prakash
Email ID: bo*************h@in******x.com

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