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Customer Support Engineer @ Renowned Client

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 Customer Support Engineer

Job Description

Basic computer hardware knowledge


Responsibilities


The tasks of these Engineers could include one or more of the following:


  • Must possess the zeal to demonstrate Customer First culture in every interaction

  • Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.

Knowledge and skills:


  • Basic computer knowledge

  • Active demonstration of Self-Time and Task Management.

  • Taking ownership of the cases and keeping customers informed (call, email)on the case orders

  • Demonstrate high level of Interpersonal & communication skills

  • Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Renowned Client
Location(s): Bengaluru

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Keyskills:   Excellent Communication In English Hindi Rotational Shifts Customer Support Voice Process

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₹ 2.5-3 Lacs P.A

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Renowned Client

Renowned Client