Front Office Duty Manager
- The Ibnii
- 4 - 5 years
- 24 days ago
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Job Description
- Oversee day-to-day front office operations, including check-in, check-out, guest inquiries, and reservations.
- Serve as the Manager on Duty (MOD) for designated shifts.
- Handle guest complaints and feedback promptly, professionally, and empathetically.
- Coordinate with housekeeping, engineering, F&B, and other departments for guest-related requirements.
- Ensure proper shift handover and maintain up-to-date records in the duty manager logbook.
- Monitor staff performance, grooming, and adherence to service standards.
- Train, coach, and support front desk associates to deliver exceptional guest service.
- Conduct regular lobby checks, ensure cleanliness, and greet VIP guests.
- Authorize room upgrades, discounts, and late checkouts as per policy.
- Ensure compliance with hotel policies, SOPs, safety regulations, and emergency procedures.
- Maintain inventory and stock control of front office supplies.
- Generate reports and assist with audits as required Preferred candidate profile
- Hotel Management graduate
- 4-5 years of Front Office experience with 1 year of Supervisory role (minimum)
- Problem-solving ability and a guest-centric mindset
Job Classification
Industry: Travel & TourismFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Duty ManagerEmployement Type: Full timeContact Details:
Company: The IbniiLocation(s): Madikeri+ View Contact
Keyskills: Front Office Operations Communication Skills Hospitality Management Guest Relations
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The Ibnii Coorg is a eco luxury resort following sustainable practices. It is spread over 120 acres of coffee plantation and has 43 luxury cottages and villas with private swimming pools. With 5 F&B outlets, a banqueting hall and bountiful nature, Ibnii Coorg is the perfect destination to unwi...
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