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Customer Advisor @ Advantage Club

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 Customer Advisor

Job Description

About the Role:

5.5 days working schedule

Blended profile - Strong command over language is a must

Location - Gurgaon

Job Stability is essential


Key Responsibilities:

Answering customer queries/concerns and supporting customers in answering product and service-related questions.

Maintains customer records by updating query/concern-related information in the CRM tool.

Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Coordination with different brands and corporations for conducting an event.


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Advantage Club
Location(s): Noida, Gurugram

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Keyskills:   Blended Process Communication Skills Solving Queries Customer Handling Voice Process Email Process

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Advantage Club

A pioneer in the Employee Rewards and Engagement category, AdvantageClub.ai was established in 2016. Headquartered in the heart of the tech world, San Francisco, we have consistently pushed the boundaries of innovation and expanded our global footprint while delivering cutting-edge solutions to clie...