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IT Service Desk Engineer @ HTC Global Services

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 IT Service Desk Engineer

Job Description

We are seeking an IT Service Desk Engineer with an experience of 5 years for providing support to all technical support and IT related issues.
Requirements:
  • Minimum 6 to 8 years of hands-on work experience in Service Desk and delivery function.
  • Ability to switch between Windows, Linux Mac OS knowledge preferable.
  • Ability to set priorities for and execute projects.
  • A combination knowledge of any of the following IT platforms and concepts such as Active Directory, O365/Exchange, Linux/Unix, Microsoft Office, ServiceNow, Confluence/JIRA, SCCM, RDP and Okta/MFA
  • Familiarity with Zoom and A/V components such as TV s, projectors, conferencing systems
  • Expertise in Windows 7, Windows 10 and Mac OS and Linux (RHEL).
  • Will be reporting to the IT Service Delivery Lead and will be responsible for day-to-day technical support for, our employees, for network infrastructure, internal desktop systems software, and hardware.
  • Strong culture of innovation and simplicity; should be able to embrace key tenets in working with our team to achieve our goals.
  • Strong passion for technology and solving business problems with IT.
#LI-Onsite #LI-DN1

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: HTC Global Services
Location(s): Hyderabad

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Keyskills:   Unix Linux Service desk IT service desk Active directory Windows RHEL SCCM JIRA Technical support

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HTC Global Services

HTC Global Services (India) Pvt. Ltd.Established in 1990, HTC is a leading global IT Solutions and Business Process Outsourcing (BPO) provider with headquarters in Troy, Michigan. HTC is a mid-sized IT company with over 6000 qualified and experienced professionals. HTC has a strong client base ...