Passion for mentoring/developing others and experience leading teams through post-sale software implementation
Ability to work with clients to define business processes and gather functional and technical system requirements
Excellent communication skills, passion for technology and continuous learning, and affinity for asking why and solving the right problems
History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services
Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management Governance, and Elastic Containers is preferred.
Some of the tools and resources we will equip you with include:
Training: During your first few weeks of joining Appian, not only will you go through comprehensive onboarding and training, but you will also complete a Customer Success specific bootcamp to prepare you for your role of CS Principal Technical Consultant.
Growth: Continuous learning opportunities are a key focus for our department. Whether it is companywide weekly knowledge shares, biweekly continuing education sessions led by fellow Customer Success members, guild participation , or free online trainings, there is always somewhere to turn for technical and professional growth.
Career: Customer Success career planning concentrates on three main tracks - technical, focus, and business and it s up to you to decide where your passions lie. Each employee will be matched with an advisor who will be your go to resource for all career questions and guidance. They can help with anything from questions about promotions to which track is right for you.
Culture: Appian s Customer Success group is quickly expanding but the culture continues to make the department feel like a small community. Many social events are planned in the India office and virtually while our First Year Experience (FYE) group concentrates on creating a smooth transition for all new employees entering the working force for the first time.
Basic qualifications:
You have 10+ years of overall IT experience with 8+ years of hands-on Appian technical experience.
B.Tech./B.E. in Computer Science, Information Technology or related field/degree.
Appian Lead Developer certified.
Willingness to travel up to 20% to support customer engagements .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical ArchitectEmployement Type: Full time