Job Title: Quality Analyst (QA) - IT Sales
Location: Gurugram
Job Type: Full-Time
Department: Sales Business Development
Reports To: Quality Manager / Team Lead
Company Profile:
Eazy ERP Technologies Established in 2007, We are a leading provider of enterprise solutions, serving over 500 clients worldwide. Ranked among the top 3 DMS software providers in India, we specialize in ERP for manufacturing, CRM for lead and service management, DMS for distribution networks, SFA for field force automation, and comprehensive loyalty solutions for retailers and influencers. Our mission is to empower businesses with seamless technology integration to enhance efficiency and growth.
Job Summary:
The Quality Analyst (QA) in IT Sales is responsible for monitoring and evaluating sales processes, customer interactions, and support activities to ensure compliance with quality standards. This role involves assessing sales calls, emails, and ticket resolutions, identifying areas for improvement, and ensuring that the team adheres to best practices. The QA works closely with the sales and support teams to streamline processes, enhance customer engagement, and improve overall efficiency.
Job Responsibilities:
Qualifications Skills:
Keyskills: Service management ERP Automation Manager Quality Assurance Customer support Continuous improvement Customer engagement Service quality Monitoring CRM