Developer Analyst I
- Realpage
- 4 - 7 years
- Hyderabad
- 27 days ago
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Job Description
SummaryThe Problem Management team is the escalation layer of complicated product issues from Product Support
This team is a key liaison between Product Support and Product Engineering
We investigates the issues to determine if there is a workaround for the issue or if the issue needs to be escalated to Product Engineering as a defect
We also work to equip and provide enhanced product knowledge to the Product Support team as the need is presented, As a Developer Analyst I, you will work with the Problem Management team in the middle tier support of Consumer products
You will develop a deep understanding of the innerworkings of the products, perform deep technical analysis and communicate findings to the Product Support or Product Engineering teams
This position will report to the Manager of the respective Problem Management team, Primary Responsibilities
Develop deep understanding of RealPage Consumer products, Contribute new findings to the Consumer Problem Management Wiki for knowledge transfer and training of peers and Product Support
Perform root cause analysis of case escalations from Product Support for a given product by:
executing/analyzing SQL queries
exercising/analyzing API requests
evaluating patterns of behavior of the software
Document defects for promotion to engineering, Required Knowledge/Skills/Abilities
Bachelor of Science Degree or work equivalent in a technical or analytical role
Basic SQL skills
the ability to distill complex topics and communicate in a simple and coherent manner with a consultative approach
the ability to conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment
Preferred Knowledge/Skills/Abilities
Bachelor of Science Degree or work equivalent in a technical or analytical role
Basic SQL skills
Basic knowledge of testing API calls
The ability to distill complex topics and communicate in a simple and coherent manner with a consultative approach Internal Use
the ability to conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Data Science & Analytics - OtherRole: Data Science & Analytics - OtherEmployement Type: Full timeContact Details:
Company: RealpageLocation(s): Hyderabad+ View Contact
Keyskills: java apidata analytics html javascript sales sql
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