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Customer Support Specialist @ Springbord Systems

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 Customer Support Specialist

Job Description

  • Responding to customer inquiries via phone, email, or live chat
  • Resolving customer issues in a timely and efficient manner
  • Documenting customer interactions and details of the resolution in a customer database
  • Escalating complex issues to higher-level support staff as necessary
  • Excellent customer service and communication skills
  • Ability to handle difficult customer situations with empathy and patience
  • Ability to multitask and manage multiple customer interactions at once
  • Knowledge of the company's products and services
  • Attention to detail and problem-solving skills

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Springbord Systems
Location(s): Chennai

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Keyskills:   Customer support

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Springbord Systems

Springbord Systems