Responding to customer inquiries via phone, email, or live chat
Resolving customer issues in a timely and efficient manner
Documenting customer interactions and details of the resolution in a customer database
Escalating complex issues to higher-level support staff as necessary
Excellent customer service and communication skills
Ability to handle difficult customer situations with empathy and patience
Ability to multitask and manage multiple customer interactions at once
Knowledge of the company's products and services
Attention to detail and problem-solving skills
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full time