Institutional Coverage
- Falconx
- 4 - 6 years
- Bengaluru
- 1 month ago
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Job Description
You will be responsible for developing a deep understanding of the client segment, including client dynamics & challenges, needs from the sales team, as well as a working knowledge of the products and solutions that are a focus within that client segment. You will also play a critical role in helping understand data and digital components, measuring the success of our marketing outreach, understanding trends, and tying marketing engagement to the growth of our business.
Responsibilities
- Significantly grow our Institutional business by scaling the number of clients and revenue
- Managing and servicing a list of designated clients, or your Book of Business , as their primary point of contact. This includes:
- Inbound inquiries from the Client segment as well as working with the sales teams on converting outbound leads
- Building long-term relationships with your clients and provide ongoing relationship servicing current clients to enable up-sell / cross-sell opportunities and ensure they are satisfied
- Demonstrate a proactive mindset, constantly thinking ahead and anticipating client needs and/or concerns, while keeping their business goals top-of-mind
- Contribute to the planning and implementation of the client segment in designated region and execute the business strategy surrounding it
- Understand the product offerings in the marketplace and assess the activities of our competitors to proactively satisfy and retain our clients
- Assess client satisfaction and extract key business needs/issues
- Achieve quarterly target metrics and KPIs established by management
- Align with leadership regularly to discuss and optimize strategy and share customer feedback across functions
Required Qualifications
- MBA degree or equivalent practical experience
- 4+ years of experience in a Corporate Relationship Management role at a Bank, Fintech/Financial services or in the Asset management industry
- Superior service skills/"client first" approach resulting in strong customer loyalty, ability to service customers in the given region and being flexible as the role evolves
- An interest in the digital asset space and enthusiasm about FalconX s products and business model
- Working knowledge in any major asset class (Fixed Income, Forex, Equities, Commodities) and front office experience in handling Spot and derivatives products in any of these asset classes
- Ability to represent the company s culture and values to our institutional counterparties
- Inclusive team player attitude
- Start-up mindset and go-getter attitude, hunger for scaling business and revenues
- The role primarily involves working during European hours (1pm to 10pm) IST
Preferred Qualifications
- Entrepreneurial experience
- Strong analytical skills, both quantitative and qualitative
- Base knowledge of institutional investment strategies and portfolio positioning
- Knowledge and passion for digital assets / crypto
- Knowledge of financial markets and investing
- Strong interpersonal, organisational, and time management skills
- Masters degree in finance
- Experience working with remote teams
Job Classification
Industry: Investment Banking / Venture Capital / Private EquityFunctional Area / Department: Finance & AccountingRole Category: FinanceRole: Investor Relations OfficerEmployement Type: Full timeContact Details:
Company: FalconxLocation(s): Bengaluru+ View Contact
Keyskills: Outbound Front office Forex Financial markets Fixed income Silicon Business strategy Asset management Financial services Corporate relationship management
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Falconx
FalconX is a digital asset trading platform that provides clients fast, secure and reliable execution using data science to eliminate slippage and hidden fees. Were fortunate to be backed by a wide range of investors including: Accel, Accomplice, Coinbase, Fenbushi Capital, Flybridge Capital, L...
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