Associate II - Product Implementation
- UST
- 2 - 3 years
- Thiruvananthapuram
- 1 month ago
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Job Description
Role Proficiency:
Follow the implementation plan to ensure on-time quality delivery. Work under guidance/supervision of the implementation Leads.
Outcomes:
- Develop and deliver tasks assigned by implementation leads
- Assist Leads with answering routine customer questions on product implementations to resolve issues.
- Actively participate in planning sessions with a vision on the direction of future product development.
- Provide post- implementation support during the transition from implementation to maintenance.
Measures of Outcomes:
- Adherence to implementation process and standards
- Adherence to implementation schedule and timelines
- Personal achievement of quarterly/yearly objectives (OKR Assignments)
- Zero major incidents (like blocker bugs or data-loss) reported by the Client
- Number of components reused
- Customer process compliance
- Assessment of product-based training / skill sets / project-based feedback
- Number of training sessions on new technologies within a quarter
Outputs Expected:
Product Delivery:
- Clear understanding of client requirements
- Meet the expectations of the client and provide necessary support as per SLAs
Skill Examples:
- Problem solving capabilities
- Capable of identify and resolving obstacles a creative problem solver.
- A team player with a strong professional work ethic and great collaboration skills; with a passion for delivering exceptional customer service. A talent for quickly learning new things and keeping projects on-track and a burning desire to meet challenges head-on and succeed
- Should also possess a great interest towards learning newer technologies with self motivation for continuous improvement
- Strong communication and documentation skills.
- Reliable with good time management skills
- Excellent problem-solving skills
- Knowledge of product deployment and implementation processes
Knowledge Examples:
- Understanding of Config/Build/Deploy processes and tools
- Comprehension of DevOps and CI/CD tools
- Knowledge in Product development
- Understanding about containerization and deployments
- Familiar with Cloud providers (AWS Azure Google etc.) and their tool sets
- Understanding of Technology systems
- Awareness of product release management and package configurations
Additional Comments:Follow the implementation plan to ensure on-time quality delivery. Work under guidance/supervision of the implementation Leads. --- 1. Develop and deliver tasks assigned by implementation leads 2. Assist Leads with answering routine customer questions on product implementations to resolve issues. 3. Actively participate in planning sessions with a vision on the direction of future product development. 4. Provide post- implementation support during the transition from implementation to maintenance.
Required Skills
Implementation process,Implementation schedule,Process Compliance
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Search EngineerEmployement Type: Full timeContact Details:
Company: USTLocation(s): Thiruvananthapuram
Keyskills: cd continuous integration time management skills release management documentation deployment process ci/cd product implementation process compliance continuous improvement collaboration devops awsazure product development documentation skills communication skills
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